Learn more about our privacy policy and how we protect the information entered into this website.
About this Privacy Policy
This Privacy Policy applies to the websites and mobile application provided by Dr Sabah Al Sakban Medical Center, Abu Dhabi (“we,” “us,” or “our”).
Important note: This Privacy Policy applies to individually identifiable information and information that you provide to us for purposes of obtaining medical care through our Services (information related to your healthcare is also referred to as “Protected Health Information” or “PHI”). Such information is subject to the laws and regulations of the UAE as applied in the Emirate of Abu Dhabi, including UAE Federal laws and the laws and regulations of the Department of Health Abu Dhabi and the UAE Ministry of Health.
Information We Collect
We may collect personal information you provide directly, including information about your diagnosis, previous treatments, general health, and health insurance, doctor reviews, and any other information you consent to provide to us. We may combine such information with information we already have collected about you.
When there are errors in your personal identifiable information (e.g., name, mobile number, date of birth), we will make corrections to ensure the information is accurate. Upon your authorization, your personal identifiable information can be changed or updated.
We may collect certain information automatically when you use our Services, such as your computer’s IP address, device and advertising identifiers, browser type, operating system, Internet service provider, pages visited, date and time of visit, and other standard server and technical data, including via cookies, pixel tags, and similar technologies. By using the Services, you consent to our use of cookies and similar technologies.
Information we obtain from your healthcare providers and other sources. In connection with Services that involve medical treatment, we may collect medical records from your past, current, and future health care providers, to the extent applicable. We may also receive information about you from other sources, including third-party services and organizations, and combine this with information we already hold.
Use of Information
We may use the information we collect to:
- Provide and improve the Services
- Give a personalized experience, such as personalizing content, user preferences, and languages
- Provide customer service and improve our Services
- Contact you and fulfill your requests for products, services, and information
- Send information about additional clinical services or general wellness from us or our affiliates
- Analyze use of our Services and user data to understand and improve Services
- Conduct research using your information, which may be subject to your separate written authorization
- Prevent potentially prohibited or illegal activities, consistent with our Terms of Use
Disclosure of Information
Protected Health Information (PHI) disclosed electronically via email will be sent securely via a password-protected file or secure email.
Authorized third-party vendors and service providers. We may share your information with third-party vendors and service providers who help us with specialized services, including billing, payment processing, providing medical advice for telemedicine services, management and hosting of telemedicine services, customer service, email deployment, business analytics, marketing, advertising, performance monitoring, hosting, and data processing. These vendors may not use your information for purposes other than the services they provide to us.
Legal purposes. We may disclose information to respond to court orders, legal process, law enforcement requests, or as otherwise required by applicable law, or for any purpose disclosed to you at the time we collect the information or pursuant to your consent or direction.
If you choose to engage in public activities on third-party sites we link to, be aware that any information you share there can be read, collected, or used by other users of those sites. We are not responsible for information you choose to submit in public areas.
No information provided by patients during medical consultations or requests for medical appointments is ever used for marketing purposes. We do not share Protected Health Information with third parties for their own direct marketing purposes.
Security
We use measures designed to protect personal identifiable and Confidential Health Information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction, in accordance with applicable UAE Laws. However, no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
Your Choices
You may be able to refuse or disable cookies by adjusting your web browser settings. Because each browser is different, please consult the instructions provided by your browser (typically in the “help” section). You may need to take additional steps to refuse or disable Local Shared Objects and similar technologies. If you choose to refuse, disable, or delete these technologies, some functionality of the Services may no longer be available to you.
Third-Party Links and Content
Some of the Services may contain links to content maintained by third parties that we do not control. We are not responsible for the privacy practices of these third parties, and their information practices are not covered by this Privacy Policy.
Limiting Data Collection and Do Not Track
To opt out of interest-based advertising across browsers and devices from companies participating in the Digital Advertising Alliance or Network Advertising Initiative opt-out programs, please visit their respective websites. You may also opt out through settings within a mobile app or device, though this choice may apply only to the browser or device you are using at the time. If you opt out, you will still receive ads, but they may be less relevant to your interests.
Some web browsers transmit “do-not-track” signals to websites. Because of differences in how browsers implement this feature, it is not always clear whether users intend for these signals to be transmitted. We currently do not act in response to these signals.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above and post the new Privacy Policy. We recommend reviewing this Privacy Policy each time you visit the Services to stay informed of our privacy practices.
Questions?
If you have any questions about this Privacy Policy or our practices, please email us at info@myssmc.ae.